- Orders and Cancellations
- Shipping and Delivery
- Prices, Duties and Payment
- Damage, Returns and Refunds
- Our Pieces and Artisans
Every piece is ordered from its artisan specifically for you. Once you place your order, we confirm it with your artisan, who prepares your piece and sends it to our London hub. There it is inspected, packed by hand and sent on to you.
Three: an order confirmation when you place your order, a second email once your order is confirmed with your artisan, and a shipping email with tracking details once your order is on its way.
Yes, free of charge within 24 hours of placing it. After that, and until we confirm your order with your artisan, you can choose the full amount as store credit, or a refund less 5% to cover payment processing charges. Once your order is confirmed with your artisan, it can no longer be cancelled. Full details are in our Cancellation, Returns and Refund Policy.
Email care@varld.shop with your order number. Your request counts from the time we receive it.
We can change your delivery address until your order leaves our London hub. Changes to the pieces in your order are only possible before it is confirmed with your artisan. Email us as soon as possible.
Some of our artisans accept custom requests. Write to us with what you have in mind and we will check with the artisan.
Each piece starts at its artisan's studio in Europe and travels to our London hub, where we inspect it and pack your complete order by hand. Every order is dispatched from London, and all items in one order travel together.
Please allow 4 to 8 weeks from your order. We ship slowly and carefully, by design: most of that time is your artisan preparing your piece, followed by inspection, careful packing and the journey to you. If it arrives sooner, all the better.
If your order has not arrived within 10 weeks, email us and you may choose to cancel it for a full refund. This does not apply to delays outside our control, such as time held by customs or carrier disruptions. See our Shipping Policy.
Across India, to the UAE and to most other countries. Available destinations are shown at checkout.
Standard shipping is free on every order to India. For the UAE and other countries, shipping is calculated at checkout.
Not at the moment. Your artisan's preparation is the main part of the journey, so express shipping would add cost without changing the timeline much.
We email you tracking details as soon as your order leaves our London hub.
Each order is packed by hand over 1 to 2 days, using multiple protective layers designed for fragile, handmade pieces.
No. For customs and compliance reasons, separate orders are shipped separately.
Give a complete address with pin code and landmark, and a phone number you can be reached on. If a delivery is missed or refused, you will need to arrange redelivery with the courier.
No. Our prices include applicable import duties and taxes wherever we deliver. You will not pay anything beyond the amount shown at checkout.
You can shop and pay in Indian rupees, UAE dirhams, British pounds or US dollars. Choose your currency on the site.
We accept major credit and debit cards and other secure online payment methods shown at checkout. Payments are processed securely by Shopify Payments. We never see or store your full card details.
No. Because every piece is ordered from its artisan specifically for you, all orders are paid online at checkout.
Check your spam folder first. If there is still nothing, email us with the time of payment and the email address you used. If your payment went through, we will either confirm your order or refund you in full. Failed payments are usually released by your bank within a few working days.
Not at the moment. If you choose store credit after cancelling an order, it can be used on future orders.
No. Because every piece is ordered from its artisan specifically for you and travels a long way, we do not accept returns or exchanges for a change of mind. If you are unsure about a piece, write to us before ordering and we will gladly share more photos or details.
Contact us within 48 hours of your parcel being marked as delivered. You will need an unedited, continuous unboxing video and clear photos of the piece, the damage and the packaging. Every claim is reviewed carefully, and approved claims are refunded to your original payment method.
It is the clearest way to show what arrived and how, and it lets us resolve your claim quickly and fairly. Please start filming before you open your parcel, with the shipping label and order number visible. Full requirements are in our Cancellation, Returns and Refund Policy.
Please still accept the delivery. Photograph the box before opening it and, where possible, ask the courier to note the damage. Then film your unboxing and contact us within 48 hours.
No. Handmade pieces naturally vary in colour, glaze, texture and size. These differences are part of each piece's character.
If the courier confirms your parcel is lost, we will refund you in full. Parcels held by customs are not treated as lost.
Approved refunds are made to your original payment method within 5 to 7 working days. Your bank may take a few more days to show it.
Independent artisans and small studios across Europe, from ceramicists in Italy and Portugal to makers in Greece, Spain, France and the UK. We choose each one for their craft, and you can read about them on their artist pages.
Yes. Some pieces are made from scratch once you order, and others come from the artisan's small-batch studio stock. Either way, each one is made by hand and inspected twice before it reaches you.
Care details, such as whether a piece is dishwasher or microwave safe, are listed on each product page. If in doubt, hand wash gently and write to us with any questions.
Dimensions on product pages are as accurate as handmade work allows, and small variations are normal. Colours can also look different on different screens. Check the product details carefully, and ask us if anything is unclear.
Often, yes. Write to us and we will check with the artisan whether they can make it again.
We would love to hear from you. Visit our Sell With Us page to tell us about your work.
Email care@varld.shop or WhatsApp us on +44 7748 601026. We aim to reply within 2 to 4 working days.